Connect with your users before designing solutions. This fillable PDF template guides you to identify what they see, think, feel and need, helping your team make more empathetic, people-centered decisions.
Mapa de empatía
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Other resources
Mapa de observaciones y perspectivas AEIOU
Interactive tool
Interactive map to classify observations with the AEIOU method.
Desafío de empatía
Interactive tool
Strengthen your ability to empathize with users.
Diseñar retrospectivas
Template / Canvas
A template for designing retrospectives.
Definición de problemas
Interactive tool
Practice reframing problems from different perspectives.